What if I have a concern?

What do I do if I have concerns?

The Saskatchewan College of Physical Therapists (SCPT) is a self-regulating professional body. Our purpose is to protect the public through the licensing, regulation and discipline of physical therapists (also known as physiotherapists) in the province of Saskatchewan.

In order to maintain a license in this province, each physical therapist must follow standards of practice and conduct established by the College. SCPT derives its mandate from the Physical Therapists Act 1998 in the province of Saskatchewan.

You have the right to expect competent and professional care from your physical therapist.


What do I do if I am not happy about my physical therapy treatment?

If you are concerned about the treatment you have received, talk to your physical therapist, his or her supervisor or the clinic owner.

If you are not satisfied, contact the Saskatchewan College of Physical Therapists (SCPT) and tell them your concerns at (306) 931-6667 or 1-877-967-7278. Often someone from SCPT can solve the problem by talking to you, to your therapist or to both of you.

All complaints are strictly confidential.

The Saskatchewan College of Physical Therapists does not represent Physical Therapists. We represent You - the Public.


What will happen if I file a formal, written complaint?

If you are still not satisfied you may choose to fill out a written complaint form, asking the SCPT to examine the professional practice or conduct of the physical therapist to ensure public safety. The Saskatachewan College of Physical Therapists is required by law to investigate all signed, written complaints. All complaints are strictly confidential.

You will receive forms to fill out and will be asked to sign a release form allowing SCPT to access your clinical treatment file that is kept by the Therapist.

The Complaint will then be forwarded to the Professional Conduct Committee.  The investigation of the complaint usually takes between four to seven months. You will be updated regarding the status of the investigation throughout this process.

Although the complaints investigation committee seeks to resolve conflicts between patients and physical therapists to the satisfaction of all parties involved, the purpose of the complaints resolution process is to reduce the risk of recurrent physical therapist conduct that prompted the initial complaint.

The College cannot award financial compensation.


Complaint Investigation Forms